Easy shopping, simple returns - that's our promise. At ZmarKraft, we're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, simply contact us. Once we confirm your return request, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question through the "Contact Us" section.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Some products are non-returnable, such as the following:
- Perishables
- Products that may pose potential health and safety risks once sold.
- Products with shipping restrictions
- Customized products made specifically for you.
- Redeemable products
- Pharmacy products
- Pet medication products
- Certain digital products
- Automobiles
- Gift cards
Additionally, products listed as "Final Sale" are non-returnable and non-refundable, including specific discounted items. In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Discounted purchases
If you return an item that was part of a discount qualification, we will reduce your refund to account for the return.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Heavy and/or bulky items
Items that are considered heavy and/or bulky:
- Weigh 10 lbs or more.
- The longest side (when packed) exceeds 59 inches.
- The item’s girth exceeds 130 inches (girth = length + 2 * (width + height)).
These returns may incur a return shipping fee that is variable based on the item’s weight, dimensions, and handling requirements. Some returns may require an appointment for a home collection by a specialty carrier team.
Returning items purchased in a bundle
You must return all items purchased in a bundle with savings to receive a refund. Partial refunds are not available.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Last updated: November 10, 2025
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