FAQ - Essential Oil Diffuser with Fabric Cover and Night Lamp
1. How do I remove the essential oil residuals?

Gradually, essential oils may accumulate inside the tank and cause clogs, which will lead to malfunctions of the diffuser. To remove essential oils, we recommend alcohol cleaning method:

(1) Pour out any remaining essential oil and water.

(2) Use a cotton swab or soft cloth soaked with 75% alcohol to gently wipe the atomizing plate and mist outlet.

(3) Add a small amount of alcohol into the water tank and run the diffuser for 10–15 minutes to dissolve the remaining essential oil.

(4) Then pour it out and allow the tank to air dry.
2. How do I remove limescale buildup?

For limescale buildup, mix white vinegar with warm water (about 60°C) to soak the atomizing head or clean it with a soft brush. Citric acid can be used as an alternative to vinegar.
3. Is it normal that the linengets stains overtime？

It’s completely normal that the exterior linen gets stains or turns yellow gradually due to the nature of the material and accidental spillage of essential oils while you refill the water tank. Please reconsider your purchase decision if this is a major concern for you.

4. How much essential oils do I need in relative to the amount of water I add?

It depends on the size of your room and personal preference. We recommend that you start with a little bit oil and gradually add more to reach an ideal level you are comfortable with.
5. What should I pay attention to when I refill or pour out water?

Please be careful that an air outlet is on one side of the water tank. Avoid pouring water on that side as it may cause complete breakdown of the device. If water accidentally gets into the air outlet, disconnect the device immediately, dry the diffuser in open air space for a few days before using it again.

FAQ - Waterless Essential Oil Diffuser with Solid Wood Cover
1. How do I clean my diffuser?

(1) Clean the mist tube: Dip a cotton swab in 90% alcohol and clean the base of the mist tube located at the bottom of the mist head.

(2) Prepare the cleaning solution: Fill the essential oil bottle with 90% alcohol. Attach the essential oil bottle onto the machine and run it on high-grade mist mode for 30 minutes. This helps clear any buildup in the system.

(3) Refill with Essential Oil: Dispose of any remaining cleaning solution in the essential oil bottle, allow it to dry completely, then refill with your favorite essential oil before normal use.

2. What kind of essential oils canI use for this model?

We recommend using essential oils that are less dense to prevent potential clogs. Alternatively, you can use carrier oils such as almond oil Jojoba oil to dilute the original oil.

FAQ - 3L Large Humidifier with Special Flame Light Effect
1. What should I do before I startusing it for the first time?

Remove the foam block: A EPE foam block is hidden in the base tank (bottom tank), which is intended to protect the component of the humidifier during transportation. Please remove it from the base before using the device.

Wait a minute after filling water: After you fill the upper tank with water and place it properly on the base, please wait 60 to 90 seconds before turning it on, allowing some time for the water to fully enter the base and trigger water level sensor. Note the monitor will report a low water level error (red) before the sensor is triggered.

Read the manual: We strongly recommend that you read the manual before using our device. You can find instructions as well as troubleshooting guidelines. If you have any problems / questions, please reach out using the "Contact Us" function or simply follow us on official social media and send us a message!
2. How do I clean it?

We recommend cleaning both the upper tank and the base tank once a week using clean tap water. Once every month, you may use white vinegar with a soft brush to remove any mineral buildup or scale inside the tanks. The oil residuals in the aroma tray can be easily washed away with soapy water.

3. Why doesn’t it turn on?

If the monitor indicates a low water level error, you may need to add more water to the upper tank. Please wait 60~90 seconds for the water to enter the base to trigger the water level sensor.